In-house average weekday ridership for November was 2,891, up by 8.00% from last year. Supplemental providers average weekday ridership was 325, up by 13.88%. Combined in-house and supplemental providers average weekday ridership was 3,216, up by 8.57%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 39,812 boardings, up 10.28% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.99% for November. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.66%. On-time performance for trips with a desired arrival time was 58.41% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.59% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of November, Handi-Van operated 67,806 trips including 6,968 trips that were longer than one hour in trip time. The analysis found that 72.26% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 702 or 10.07% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,231 or 17.67% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 69.32% for November, down by -2.40% from last year.
Over the month of November, reservationists answered 38,938 calls. Of those calls, 96.14% were answered within 5 minutes.
| November FY2024 |
November FY2023 |
November FY2019 Pre-COVID |
% Change FY 23 to 24 |
5 Month FY2024 |
5 Month FY2023 |
5 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 83,400 | 76,589 | 99,606 | 8.89% | 426,902 | 387,090 | 500,745 | 10.28% | 1,197,533 | |
| Average Weekday Ridership | 3,216 | 2,962 | 3,887 | 8.57% | 3,224 | 2,931 | 3,878 | 10.00% | 3,856 | |
| Unique Riders During the Month | 5,384 | 5,103 | 5,908 | 5.51% | 5,342 | 4,965 | 5,829 | 7.59% | 5,810 | |
| Cost per Revenue Hour | $114.71 | $111.83 | $89.31 | 2.57% | $114.16 | $107.08 | $88.22 | 6.61% | $87.76 | <= $90 |
| Cost per Passenger Trip | $54.45 | $56.29 | $40.70 | -3.27% | $53.15 | $53.67 | $39.36 | -0.96% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.93 | $7.68 | $5.98 | 3.24% | $7.82 | $7.31 | $5.88 | 7.08% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.11 | 1.99 | 2.19 | 6.03% | 2.15 | 2.00 | 2.24 | 7.64% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.97% | 3.37% | 3.93% | -0.40% | 3.09% | 3.33% | 4.28% | -0.24% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.26% | 78.53% | 75.07% | -1.27% | 77.94% | 78.65% | 75.38% | -0.71% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.67% | 1.16% | 2.21% | -0.50% | 0.72% | 1.20% | 2.22% | -0.48% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.05% | 0.13% | -0.03% | 0.03% | 0.04% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.99% | 91.79% | 87.66% | -3.79% | 89.06% | 92.87% | 87.57% | -3.81% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.66% | 92.95% | 89.87% | -4.29% | 89.78% | 94.07% | 89.79% | -4.29% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.10% | 0.80% | 0.92% | 0.30% | 0.76% | 0.40% | 0.81% | 0.37% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.41% | 64.75% | 59.43% | -6.34% | 56.71% | 67.18% | 59.43% | -10.47% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.26% | 72.73% | 68.60% | -0.47% | 73.47% | 75.66% | 69.38% | -2.19% | 68.69% | 50% |
| Excessive Trip Length | 10.07% | 9.14% | 12.94% | 0.93% | 9.10% | 7.72% | 12.66% | 1.39% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.17% | 3.99% | 4.29% | 0.18% | 4.10% | 3.89% | 4.35% | 0.21% | 4.44% | < 5% |
| Advance Cancellation Rate | 21.50% | 21.80% | 23.85% | -0.31% | 19.67% | 19.44% | 23.32% | 0.23% | 23.11% | < 15% |
| Missed Trip Rate | 1.28% | 1.08% | 1.10% | 0.20% | 0.94% | 0.60% | 0.97% | 0.34% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.71 | 2.07 | 1.39 | 30.71% | 2.47 | 1.77 | 1.44 | 39.37% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 96.14% | 59.40% | 47.80% | 36.74% | 98.54% | 58.60% | 58.42% | 39.95% | 50.30% | 93% |
| Vehicle Availability | 69.32% | 71.72% | 87.36% | -2.40% | 73.37% | 76.39% | 88.61% | -3.02% | 86.16% | >= 80% |
